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We have formulated this cancellation policy in a way that we feel is fair to both Modern Day Music and our students. The difficulty is that our Private Coaching spots are limited, our coaches have full and busy schedules, and recurring time slots are offered at a reduced monthly rate, with no contracts longer than one month. Having a recurring spot on the schedule to guarantee your time slot, also means it is unavailble for other students. With this in mind, we have formulated the following cancellation policy ...
When you join MDM as a Recurring Student, your weekly session time is scheduled and held for you going forward. Please be prepared to be available for your appointment each and every week. If you need to reschedule a session or sessions, please do so with at least 48 hours notice. With 48 hours notice we will gladly reschedule your session at a later date for no additional fee. We do understand that on occasion circumstances beyond your control may arise, however, this should be the exception, not the rule. If you have more than two cancelled/rescheduled sessions in the same billing cycle, MDM does reserve the right to change your scheduled session time slot. Makeup vouchers will expire in 4 weeks. Refunds for cancelled sessions will not be issued.
If you must cancel or postpone your entire enrollment kindly, give us 48 hours notice before your last session. With this notice, your account will be cancelled and each session remaining in the current billing period after your last session will be marked with a makeup voucher to be scheduled. Makeup vouchers will expire in 4 weeks. Refunds for cancelled sessions will not be issued.
Non Recurring Sessions require 48 hours notice to cancel. With 48 hours notice we will gladly reschedule your session at a later date for no additional fee. Anything less than 48 hours notice will result in that session being forfeited. Refunds for cancelled sessions will not be issued.
MDM prides itself on being an honest, upstanding company, that offers the best support and service possible to our students.
(Returned checks will incur a fee of $25 for each and every occurrence)
Feel free to Contact Us if you have any questions or concerns.
ALL RESCHEDULES AND CANCELLATIONS MUST GO THROUGH MDM MANAGEMENT. ANY NOTICE GIVEN TO A MUSIC COACH OR NON MANAGEMENT STAFF WILL NOT GUARANTEE YOUR RESCHEDULE OR CANCELLATION TO BE EFFECTIVE WHEN IT WAS GIVEN.
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